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Privacy Policy

At Polygon Infotech, accessible from https://polygoninfotech.in, we are committed to protecting the privacy, confidentiality, and security of our clients, website visitors, and software users. This Privacy Policy outlines how we collect, use, manage, and safeguard personal and organizational information when you interact with our website, software products, and enterprise services.

1. Information We Collect

We collect information to provide better services to our clients, manage software installations, and fulfill technical contracts. The types of information we collect include:

  • Personal Identification Details: Name, business email address, phone number, physical address, and job title provided when submitting contact forms, requesting demos, or communicating with support.
  • System & Account Data: Administrative credentials, user roles, and account preferences associated with our hosted platforms (such as Polygon Pathshala, JewelChain ERP, and client portals).
  • Technical Log Data: IP addresses, browser types, operating system details, device descriptors, access times, and referring URL paths gathered automatically for server diagnostic and security auditing purposes.

2. How We Use Your Information

Polygon Infotech uses collected data strictly for legitimate operational and engineering purposes, including:

  • Developing, delivering, maintaining, and upgrading custom software applications and enterprise ERP engines.
  • Processing project inquiries, generating formal technical quotes, and managing client accounts.
  • Providing ongoing customer support, technical troubleshooting, and system maintenance.
  • Ensuring system security, preventing unauthorized database access, and conducting performance audits.
  • Sending essential system notifications, security patches, billing invoices, and service updates.

3. Data Protection & Security Architecture

We implement robust technical and organizational security measures to protect your personal and business data against unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted SSL transmission protocols, secure database architecture, multi-tier role-based access controls (RBAC), and scheduled backup procedures.

4. Information Sharing & Third-Party Disclosure

Polygon Infotech does not sell, trade, rent, or lease your personal or business information to third parties. We may share data only with trusted third-party service providers (such as hosting infrastructure, email delivery services like PHPMailer, or SMS/payment gateways) necessary to execute core software functions, subject to strict confidentiality agreements.

5. Data Retention

We retain personal and project-related data only for as long as necessary to fulfill the operational purposes outlined in this policy, comply with legal and tax obligations, resolve technical disputes, and enforce our client agreements.

6. Cookies & Tracking Technologies

Our website and client portals may use essential session cookies and local storage to optimize user navigation, maintain authenticated user sessions, and remember interface preferences. You can configure your browser to decline cookies, though certain features of our web platforms may function with limited capability as a result.

7. Your Data Rights

Depending on applicable regulations, you have the right to request access to, correction of, or deletion of your personal information held in our records. To exercise these rights or request data updates, please contact our privacy representative at support@polygoninfotech.com.

8. Changes to This Privacy Policy

Polygon Infotech reserves the right to update this Privacy Policy periodically to reflect technological enhancements, legal requirements, or operational changes. Updated versions will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions, concerns, or inquiries regarding this Privacy Policy or our data handling practices, please contact us:

  • Company Name: Polygon Infotech
  • Location: Raipur, Chhattisgarh (CG), India
  • Email: support@polygoninfotech.com | info@polygoninfotech.com
  • Phone: +91-7987594152 | +91-9893626331